Susan Bollinger, M.A. is the Program Analyst at the Illinois SVP program. She received her master’s degree in English Literature with an emphasis technical writing from Bradley University, and a bachelor’s degree in English Literature from Western Illinois University. Prior to joining Liberty Healthcare at the Illinois program, Susan worked as a consultant for companies like State Farm Insurance, Eli Lilly Pharmaceuticals, and Caterpillar, Inc., where she researched, wrote, and published communications and trainings for multiple audiences across various mediums. She has worked with the Illinois SVP program for nine years. Ms. Bollinger is responsible for researching and gathering information, analyzing data, creating spreadsheets and writing and distributing reports and documents and providing assistance as needed on facility special projects.